Frequently Asked Questions
Everything you need to know about MASH SF gear, shipping, and technical support.
How long does shipping take for framesets and complete bikes?
Orders are typically processed within 2-3 business days. Domestic shipping within the US usually takes 5-7 business days, while international transit times vary by destination and customs processing.
What is your return policy on technical apparel and components?
We accept returns on unworn apparel and uninstalled components within 30 days of delivery. Items must be in their original packaging with all tags attached. Please note that sale items are final sale.
Do you ship internationally?
Yes, we ship MASH SF products worldwide. Please be aware that international customers are responsible for any local duties, taxes, or brokerage fees incurred during the importation process.
How do I determine the correct frame size for a MASH steel or aluminum rack?
Each product page includes a detailed geometry chart and compatibility guide. We recommend comparing these measurements to your current setup or contacting our team for specific fitment advice.
Are the carbon fiber components covered under warranty?
All MASH-branded carbon components carry a limited one-year warranty against manufacturing defects. This does not cover damage from crashes, improper installation, or normal wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure checkout.